General Conditions for all Hotels:
- Check-in is from 4:00 p.m. and check-out before 12:00 p.m.
- In order to guarantee the reservation, a credit card number is required (with a valid expiration date). You can also make a bank transfer of the total amount of the reservation before the date of arrival at the hotel.
- Free cancellation up to 24 hours before arrival at the hotel (72 hours from 06/15 to 09/15 for Benicasim and 72 hours from 05/01 to 10/15 for San Sebastián).
- In case of not cancelling the reservation within this period or not showing up on the day of arrival:
- The total amount of the stay or the amount corresponding to the first night (depending on the conditions of your reservation) will be charged to the credit card provided, as cancellation costs.
- The rest of the stay will be cancelled.
- For reservations of 5 or more rooms, prepayment of the entire reservation will be required.
- 10% VAT included in all prices.
- Regarding the children ages: kids from 0 to 2 years old are considered babies, kids from 3 to 12 years old are considered children and kids from 13 years old are considered adults.
* Cots and extra beds for children on request available in all hotels. Availability and supplement to be charged must be consulted with the hotel before your arrival.
Credit Card Guarantee Conditions:
- The credit card provided will only be used as a guarantee and no charges will be applied.
General Conditions for Hotels in Benicàssim / Alcázar / Castellón:
- The Half Board regime includes Breakfast and Dinner (in case of wanting to change it for Lunch, the hotel must be notified at least 24 hours in advance).
- Drinks are not included in the Half Board or Full Board regimes (see booking conditions).
General Conditions for the Hotel Intur Orange:
- The hotel parking has a supplement of 7€/night.
- The hotel admits pets weighing a maximum of 10 kg with a supplement of 15€/night.
General Conditions for the Hotel Intur Castellón:
- The hotel parking has a supplement of 14€/night.