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Frequently asked questions at Intur Hoteles

Check out Intur Hotels’ most frequently asked questions to find answers to any doubts you have about your stay with us!

 

Dietary options

Are there vegan/vegetarian options available at Intur Hotels’ buffet breakfast?

Yes. You’ll find vegan and vegetarian options during all breakfast services at Intur Hotels.

Are there lactose-free products available at Intur Hotels’ breakfast?

Yes. We offer lactose-free products at all Intur Hotels’ breakfast services for people who are intolerant or suffer an allergy to lactose.

Are there gluten-free products available at Intur Hotels’ breakfast?

Yes. We offer gluten-free products at all Intur Hotels’ breakfast services for people who are coeliac or suffer a gluten intolerance.

Can I choose between lunch or dinner with half board?

Yes. At Intur Hotels you can choose between lunch or dinner with half board, provided you inform hotel reception in advance.

Can I pay for a board plan at the hotel?

Yes, you can pay for a board plan once at the hotel, but the price will depend on the season.

Are there sittings for the breakfast, lunch or dinner services?

Except for days or events with high occupancy, there are no set sittings for the breakfast, lunch or dinner services at Intur Hotels.

 

Rooms

Are there toiletries in the room?

Yes, all Intur Hotels rooms have toiletries.

Is there a hair dryer in the room?

Yes, all Intur Hotels rooms have a hair dryer.

Is smoking permitted in my room?

No. Smoking is not permitted in rooms at Intur Hotels.

Can an extra bed be included in the room?

Yes, an extra bed can be added in rooms at Intur Hotels. Subject to availability.

Do you have cots?

Yes. Intur Hotels has cots available for babies.

Is there air conditioning in the rooms?

Yes, all Intur Hotels rooms have air conditioning.

Do the rooms face the exterior?

Yes, all Intur Hotels rooms are outside-facing.

Do the rooms have a terrace?

The rooms at Intur Hotels do not have a terrace but some have a balcony.

Is there a kettle in the hotel’s rooms?

Yes, all Intur Hotels rooms have a kettle.

Are there any rooms with a jacuzzi at any hotels?

No, the rooms at Intur Hotels do not have a jacuzzi.

Are there any rooms with a kitchen at any Intur Hotels establishment?

Yes, the apartments Core Suites Sevilla by Intur, Core Suites Valencia by Intur and Estudio Ático Deluxe Castellón have a kitchen in the room.

Are there plug sockets near the bed?

Yes, all Intur Hotels rooms have plug sockets near the bed.

Are there adapted rooms for disabled guests?

Yes, all the hotels include rooms for disabled guests.

Do the rooms have a fridge with mini-bar?

Yes, all Intur Hotels rooms have a fridge with mini-bar.

 

Services

Is there an iron in the hotel that guests can use?

Yes, our hotels have an iron.

Is there a microwave in the rooms to heat up baby food?

You will find microwaves in the apartments Core Suites Sevilla by Intur, Core Suites Valencia by Intur and Estudio Ático Deluxe Castellón.

Is there WiFi at Intur Hotels?

Yes. The hotels and apartments of Intur Hotels offer a free WiFi connection.

What time is room service available?

Room service times will vary according to hotel and can be consulted in the directory found in your room.

Do the hotels have a laundry service?

Yes, our hotels have a laundry service.

Does Intur Hotels offer a transfer service to the airports or public transport stations nearest its hotels?

Intur Hotels does not have a transfer service available, but we have trusted taxis drivers in some destinations. Ask us ahead of your arrival date.

Can I leave luggage in a storage room if my room isn’t ready?

Yes. Intur Hotels has a luggage storage room where we can keep your bags if your room isn’t ready.

Can I leave luggage in the storage room once I've checked out of my room?

Yes. Intur Hotels has a luggage storage room where we can keep your bags once you've checked out of your room.

Do all guests recorded on the booking need to show documentation?

Yes. All guests recorded on the booking must present their identification document.

Do minors need to show documentation?

Yes. Minors must present their documentation, either in the form of an identification document or family record book.

Can a minor stay alone at the hotel without authorisation from their parents or guardians?

No. Minors require authorisation from their parents or legal guardians to stay alone at Intur Hotels.

 

Check-in and check-out

Can I check-in online before I arrive?

Yes, you can check-in online before arriving at hotel through our website or using the email we will send you a few days before your arrival.

Do you have a luggage storage room where I can leave my bags before I check-in/after I check-out?

Yes. Intur Hotels has a luggage storage room where you can leave your bags before you check-in and after you check-out.

What time will my room be ready on the day I arrive (check-in)?

Rooms at Intur Hotels are usually ready after 2 p.m.

What time will I need to vacate my room on my final day (check-out)?

Guests must vacate rooms before 12 noon.

What do I need to do if I want to access my room earlier (early check-in)?

If you wish to access your room earlier, you must call us first to check availability.

How much is it to stay in my room for longer on the day I leave (late check-out)?

The price of late check-out will vary according to hotel and can be consulted in reception. Late check-out is possible subject to the hotel’s availability.

Do I need to present any personal identification documents when I arrive?

Yes. You must present your personal identification document to check-in at Intur Hotels.

 

Booking and payment terms and conditions

Can I cancel free of charge if I test positive for COVID?

In line with current regulations, isolating is not necessary if you test positive for COVID, for which reason the cancellation policy of the selected rate will apply. In any case, you can consult the details directly with your hotel.

How can I make a booking at Intur Hotels?

You can book a stay at Intur Hotels through our website or by calling our booking office directly (+34 96 439 44 97).

Is there a penalty for cancelling my booking?

Any cancellation fees for bookings at Intur Hotels will depend on the rate chosen. In general, cancellation is free up to 3 days before arrival.

Can I pay by cheque at your hotels? 

No. Payment by cheque is not permitted at Intur Hotels.

Do your hotels allow payments to be made using point/loyalty cards (like Iberia Plus, etc.)?

No. Payment using point or loyalty cards is not permitted at Intur Hotels.

What is the maximum amount I can pay in cash?

The maximum amount that can be paid in cash at Intur Hotels is €1,000.

What payment methods are used at check-in at the hotel?

At Intur Hotels, you can pay in cash (in line with the legally defined limits) or by card (Visa, Amex, Diners, MasterCard).

What types of cards are accepted as a payment method?

At Intur Hotels, payment can be made by card using Visa, Amex, Diners or MasterCard.

Can I be sent an account number so I can pay for the booking in advance?

Yes. An advance payment can be made for your booking provided you bear in mind bank time frames and any payment is made sufficiently in advance.

If I want to make a payment before I arrive, what amount will I need to leave as a deposit?

If you want to make a payment before you arrive, the amount you will need to leave as a deposit will depend on your booking’s terms and conditions (varies from 25% to 100% of the amount payable).

How many days do I have to leave the deposit after making my booking?

The time you have to leave the deposit for your booking will depend on its terms and conditions.

Do I need a card as a guarantee when I check-in at the hotel?

Yes. At Intur Hotels a bank card is required as a guarantee at check-in.

How does payment work if I have booked through an online travel agency (OTA)?

If you have booked through an online travel agency (OTA), you must manage your payment directly with that agency.

After what age do I need to pay for children to stay at the hotel?

At Intur Hotels children aged 0 to 2 years old go free as long as they are not sleeping in a bed. You must pay for children aged 2 to 12 years old to stay at the hotel, but they enjoy a discounted rate.

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C/ Francia, 183. Ciudad del Transporte

12006 Castellón Spain

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