Intelier

INTELIER HOTELS FAQ

Still don't know the advantages of being part of Intelier+?

Check out Intelier Hotels’ frequently asked questions to solve any doubts you may have about your stay with us!

Dietary regime

Are there vegan/vegetarian options at Intelier Hotels' breakfast buffet?

Yes, in all Intelier Hotels breakfasts you will find vegan and vegetarian options.

Are there lactose-free options for breakfast at Intelier Hotels?

Yes, in all Intelier Hotels breakfasts we offer lactose-free options for lactose intolerant and lactose-allergic people.

Are there gluten-free options during breakfast at Intelier Hotels?

Yes, in all Intelier Hoteles breakfasts we offer gluten-free options for coeliacs and people with gluten allergies.

Can I choose between lunch or dinner with half board?

Yes, at Intelier Hotels you can choose between lunch or dinner with half board, as long as you let the hotel reception know in advance.

Can I book meals at the hotel?

Yes, you can book the meals once you are at the hotel, but the price will depend on the season.

Are there shifts for breakfast, lunch or dinner services?

Except on days or events with high occupancy, there are no shifts for breakfast, lunch or dinner services at Intelier Hotels.

Rooms

Are there amenities inside the rooms?

Yes, all rooms at Intelier Hotels have amenities.

Is there a hairdryer in the room?

Yes, all rooms at Intelier Hotels have a hairdryer.

Is smoking allowed in the room?

No. Smoking is not allowed in the rooms of Intelier Hotels.

Is it possible to include an extra bed in the room?

Yes, an extra bed can be added in the rooms of Intelier Hotels subject to availability.

Yes, Intelier Hotels has cots for babies.

Yes, an extra bed can be added in the rooms of Intelier Hotels subject to availability.

Are the rooms air-conditioned?

Yes, all rooms at Intelier Hotels are air-conditioned.

Are the rooms exterior?

Yes, all rooms at Intelier Hotels are exterior.

Do the rooms have a terrace?

Yes, some rooms at Intelier Hotels have a terrace and others have a balcony.

Are there rooms with jacuzzi in any hotel?

No, Intur Hoteles rooms do not have a Jacuzzi.

Are there any self-catering rooms in any of Intelier Hotels' accommodation?

Yes, the Core Suites Sevilla and Core Suites Valencia flats have a kitchen in the room.

Are there sockets near the bed?

Yes, all rooms at Intelier Hotels have sockets near the bed.

Are there rooms adapted for the disabled?

Yes, all hotels have rooms adapted for the disabled.

Do the rooms have a fridge with mini-bar?

Yes, all rooms at Intelier Hotels have a fridge with mini-bar.

Services

Is there an iron in the hotel for guests to leave?

Yes, ironing facilities are available in the hotels.

Are there microwaves in the rooms to heat up baby food?

You will find microwaves in the apartments of
Core Suites Sevilla and Core Suites Valencia

Is there wifi at Intelier Hotels?

Yes, the hotels and flats of Intelier Hotels have free wifi connection.

What are the room service hours?

The room service schedule varies according to the hotel and can be consulted in the directory that you will find in your room.

Do hotels have laundry facilities?

Yes, our hotels have a laundry service.

Does Intertelier Hotels have a shuttle service to the nearest airports or public transport stations to its hotels?

Intelier Hotels does not have a transfer service, but in some destinations we have reliable taxi drivers. Ask us before your arrival.

Can I leave my luggage in the luggage room if the room is not ready?

Yes, Intelier Hoteles has a luggage room to store luggage if the room is not ready.

Can I leave my luggage in the luggage room once I have left the room?

Yes, Intelier Hotels has a left-luggage office to store your luggage after you leave your room.

Is it compulsory for all guests in the reservation to present their documentation?

Yes, all guests on the reservation are required to present their identity documents.

Can a minor stay alone in the hotel without parental or guardian permission?

No, minors need authorisation from parents or legal guardians to stay alone at Intelier Hotels.

Check-in and check-out

Can I check in online before arrival?

Yes, you can check-in online before your arrival at the hotel through the website or through the email we will send you a few days before your arrival.

Do you have a luggage room where I can leave my luggage until check in/after check out?

Yes, Intelier Hoteles has a luggage room to store your luggage until check-in and after check-out.

What time will my room be ready on arrival (check-in)?

The rooms at Intelier Hotels are usually ready from 14h.

What time should I check out of my room?

Guests must leave the rooms until 12 noon.

What do I have to do if I want to enter my room earlier (early check-in)?

If you wish to enter the room earlier, it is necessary to call in advance to check availability.

What is the cost of leaving the room later on the day of departure (late check-out)?

The price of late check-out varies according to the hotel and can be consulted at reception. Late check-out is possible subject to availability at the hotel.

Do I need to present any personal identification when I arrive?

Yes, you must present your personal identification document to check in at Intelier Hoteles.

Booking and payment conditions

Can I cancel without charge if I test positive for COVID?

Following current regulations, it is no longer necessary to quarantine if you test positive for COVID, so the cancellation policies of the chosen rate would apply. In any case, you can directly consult the specific details with the hotel.

How can I make a reservation at Intelier Hotels?

You can book at Intelier Hotels through our website or by calling our reservation center directly (+34 96 439 44 97).

Is there any cost to cancel the reservation?

The cancellation cost for a reservation at Intelier Hotels will depend on the chosen rate. Generally, cancellations are free up to 3 days before check-in.

Do hotels accept payment by check?

No, at Intelier Hotels, payment by check is not allowed.

Do hotels accept payments with loyalty points/cards (such as Iberia Plus, etc.)?

No, at Intelier Hotels, payments with loyalty points or loyalty cards are not accepted.

What is the maximum amount I can pay in cash?

The maximum amount that can be paid in cash at Intelier Hotels is €1,000.

What is the payment method upon arrival at the hotel?

At Intelier Hotels, you can pay in cash, within the limits set by the law, or with a card (Visa, Amex, Diners, Mastercard).

What types of cards are accepted as payment methods?

Card payments at Intelier Hotels can be made with Visa, Amex, Diners, and Mastercard.

Is it possible to receive a bank account number to make an advance payment for the reservation?

Yes, it is possible to make an advance payment for the reservation provided that the bank’s deadlines are taken into account and it is done with sufficient advance notice.

If you want to make the payment before arrival, what total amount will I have to leave as a deposit?

If you wish to make the payment before arrival, the amount you will have to leave as a deposit will depend on the reservation conditions (ranging from 25% to 100% of the total amount).

How many days do I have to make the deposit from the moment I make my reservation?

The time you have to make the deposit for the reservation will depend on the reservation conditions.

Is a credit card required as a guarantee upon arrival at the hotel?

Yes, at Intelier Hotels, a credit card is required as a guarantee upon arrival at the hotel.

How does payment work if I have booked through an online travel agency (OTA)?

If you have booked through an online travel agency (OTA), you will need to manage payment directly with the agency.

From what age do children have to pay?

At Intelier Hotels, children from 0 to 2 years old do not pay as long as they do not require an additional bed. Children from 2 to 12 years old do pay, but with a discount.