Check out Intur Hotels’ most frequently asked questions to find answers to any doubts you have about your stay with us!
Yes. You’ll find vegan and vegetarian options during all breakfast services at Intur Hotels.
Yes. We offer lactose-free products at all Intur Hotels’ breakfast services for people who are intolerant or suffer an allergy to lactose.
Yes. We offer gluten-free products at all Intur Hotels’ breakfast services for people who are coeliac or suffer a gluten intolerance.
Yes. At Intur Hotels you can choose between lunch or dinner with half board, provided you inform hotel reception in advance.
Yes, you can pay for a board plan once at the hotel, but the price will depend on the season.
Except for days or events with high occupancy, there are no set sittings for the breakfast, lunch or dinner services at Intur Hotels.
Yes, all Intur Hotels rooms have toiletries.
Yes, all Intur Hotels rooms have a hair dryer.
No. Smoking is not permitted in rooms at Intur Hotels.
Yes, an extra bed can be added in rooms at Intur Hotels. Subject to availability.
Yes. Intur Hotels has cots available for babies.
Yes, all Intur Hotels rooms have air conditioning.
Yes, all Intur Hotels rooms are outside-facing.
The rooms at Intur Hotels do not have a terrace but some have a balcony.
Yes, all Intur Hotels rooms have a kettle.
No, the rooms at Intur Hotels do not have a jacuzzi.
Yes, the apartments Core Suites Sevilla by Intur, Core Suites Valencia by Intur and Estudio Ático Deluxe Castellón have a kitchen in the room.
Yes, all Intur Hotels rooms have plug sockets near the bed.
Yes, all the hotels include rooms for disabled guests.
Yes, all Intur Hotels rooms have a fridge with mini-bar.
Yes, our hotels have an iron.
You will find microwaves in the apartments Core Suites Sevilla by Intur, Core Suites Valencia by Intur and Estudio Ático Deluxe Castellón.
Yes. The hotels and apartments of Intur Hotels offer a free WiFi connection.
Room service times will vary according to hotel and can be consulted in the directory found in your room.
Yes, our hotels have a laundry service.
Intur Hotels does not have a transfer service available, but we have trusted taxis drivers in some destinations. Ask us ahead of your arrival date.
Yes. Intur Hotels has a luggage storage room where we can keep your bags if your room isn’t ready.
Yes. Intur Hotels has a luggage storage room where we can keep your bags once you've checked out of your room.
Yes. All guests recorded on the booking must present their identification document.
Yes. Minors must present their documentation, either in the form of an identification document or family record book.
No. Minors require authorisation from their parents or legal guardians to stay alone at Intur Hotels.
Check-in and check-out
Yes, you can check-in online before arriving at hotel through our website or using the email we will send you a few days before your arrival.
Yes. Intur Hotels has a luggage storage room where you can leave your bags before you check-in and after you check-out.
Rooms at Intur Hotels are usually ready after 2 p.m.
Guests must vacate rooms before 12 noon.
If you wish to access your room earlier, you must call us first to check availability.
The price of late check-out will vary according to hotel and can be consulted in reception. Late check-out is possible subject to the hotel’s availability.
Yes. You must present your personal identification document to check-in at Intur Hotels.
Booking and payment terms and conditions
In line with current regulations, isolating is not necessary if you test positive for COVID, for which reason the cancellation policy of the selected rate will apply. In any case, you can consult the details directly with your hotel.
You can book a stay at Intur Hotels through our website or by calling our booking office directly (+34 96 439 44 97).
Any cancellation fees for bookings at Intur Hotels will depend on the rate chosen. In general, cancellation is free up to 3 days before arrival.
No. Payment by cheque is not permitted at Intur Hotels.
No. Payment using point or loyalty cards is not permitted at Intur Hotels.
The maximum amount that can be paid in cash at Intur Hotels is €1,000.
At Intur Hotels, you can pay in cash (in line with the legally defined limits) or by card (Visa, Amex, Diners, MasterCard).
At Intur Hotels, payment can be made by card using Visa, Amex, Diners or MasterCard.
Yes. An advance payment can be made for your booking provided you bear in mind bank time frames and any payment is made sufficiently in advance.
If you want to make a payment before you arrive, the amount you will need to leave as a deposit will depend on your booking’s terms and conditions (varies from 25% to 100% of the amount payable).
The time you have to leave the deposit for your booking will depend on its terms and conditions.
Yes. At Intur Hotels a bank card is required as a guarantee at check-in.
If you have booked through an online travel agency (OTA), you must manage your payment directly with that agency.
At Intur Hotels children aged 0 to 2 years old go free as long as they are not sleeping in a bed. You must pay for children aged 2 to 12 years old to stay at the hotel, but they enjoy a discounted rate.